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dc.contributor.authorKoleva, Rositsa
dc.contributor.authorKasabova, Stela
dc.date.accessioned2016-05-18T08:44:51Z
dc.date.available2016-05-18T08:44:51Z
dc.date.issued2014
dc.identifier.issn0861-6604
dc.identifier.urihttp://hdl.handle.net/10610/1439
dc.description.abstractMaintaining high competitiveness in tourism (in particular, in the hotel business) contributes both to the long-term development and the management of regions and to the sustainable and competitive development of regional tourist destinations. This article presents issues related to the competitiveness of tourism in Bulgaria through evaluating the hotel services offered to visiting tourists. The results obtained are based on a survey of four hotels (located on the Bulgarian Black Sea Coast) conducted in August 2012. The article consists of two parts: an analysis of the services offered in the hotels monitored (front desk service, an assessment of the rooms and the restaurant at the related hotel and grading nine types of services) and an evaluation of the satisfaction of the tourists interviewed regarding the services offered. The study specifies the quality characteristics of the services in the hotels surveyed and the importance of these services according to the perceptions of the tourists interviewed. On this basis, the degree of satisfaction of tourists regarding the services offered has been determined and guidelines have been given on how to improve the quality characteristics of these hotels.bg_BG
dc.language.isoenbg_BG
dc.publisherАИ "Ценов"bg_BG
dc.relation.ispartofseries1;9
dc.subjecttourismbg_BG
dc.subjectcompetitivenessbg_BG
dc.subjectservicesbg_BG
dc.subjectsatisfactionbg_BG
dc.titleA STUDY ON GUEST SATISFACTION WITH HOTEL SERVICESbg_BG
dc.typeArticlebg_BG


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